Last Updated: May 2026

Thanam Industry Sdn. Bhd. (“Thanam Industry”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, mobile application, and related services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We May Collect

We may collect and process the following information:

• Full name
• Phone number
• Email address
• Enquiry, quotation, pickup, or service-related details submitted through forms, WhatsApp, phone calls, or related communication channels
• Pickup addresses and location details submitted through forms
• Photos or images that may be uploaded by users for quotation, pickup, or service assessment purposes
• App diagnostic and performance information

2. How We Use Your Information

Your information may be used for the following purposes:

• Responding to enquiries and customer requests
• Providing quotations and recycling-related services
• Reviewing uploaded photos and materials for quotation, pickup, destruction, or recycling-related service assessment
• Communicating regarding collections, purchases, or support
• Improving our website, mobile application, and customer experience
• Monitoring app stability, security, and performance
• Complying with applicable legal and regulatory requirements

3. Data Protection and Security

We implement reasonable administrative, technical, and security measures to protect your personal information against unauthorized access, disclosure, alteration, or misuse.

All data transmitted through our website, mobile application, and related services is secured using encrypted HTTPS connections.

Photos or images uploaded by users may be used only for quotation, service assessment, pickup arrangements, or related customer support purposes.

Thanam Industry does not access photos stored on a user’s device without permission. Users may choose whether to upload images when submitting forms.

4. Sharing of Information

Thanam Industry Sdn. Bhd. does not sell, rent, or trade users’ personal information to third parties.

Information may only be disclosed when required by law, to comply with legal obligations, or where necessary to provide requested services.

5. Third-Party Services

Our website, mobile application, and related services may integrate or link with third-party platforms and services, including:

• WhatsApp
• Google Maps
• Social media platforms

These third-party services operate independently and are governed by their own privacy policies and terms.

6. App Diagnostics and Analytics

Our mobile application may collect limited technical and diagnostic information, such as crash reports and app performance data, to help improve reliability, functionality, and user experience.

Thanam Industry does not collect personal information for advertising or tracking purposes.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required under applicable laws and regulations.

8. Children’s Privacy

Our services are intended for general business and recycling-related purposes and are not directed toward children under the age of 18.

We do not knowingly collect personal information from minors.

9. Your Rights

You may contact us at any time to:

• Request access to your personal information
• Correct inaccurate or outdated information
• Request deletion of your information where applicable

We will make reasonable efforts to respond in accordance with applicable laws.

10. Changes to This Privacy Policy

Thanam Industry Sdn. Bhd. reserves the right to update or amend this Privacy Policy at any time.

Any updates will be published on this page with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

Thanam Industry Sdn. Bhd.
Malaysia

Email: enquiry@thanam.com.my
Phone: +60 19-315 5261

Website: https://thanam.com.my/